Fix for Dell SupportAssist Not Working- If you are a Dell user and facing an issue while running SupportAssist program, then you don’t need to fret because you are not the only one who is experiencing this issue. Many Dell users have reported this problem that they are not able to launch SupportAssist or it stucks while hardware scan or doesn’t respond anything. We have got some easy fixes for you but, before going towards it let’s have some details about Dell SupportAssist.
Dell SupportAssist is an in-built software on Dell laptops and computers that checks the health of your computer’s hardware and software. If some issue is detected by the software, the required system state information is sent to Dell so that necessary steps to troubleshoot the issue can be taken. Thus, it helps you before the problem becomes too large.
If you find this software to behave unexpectedly i.e. crashing, freezing, or not opening then you can try these possible fixes given below:
Fix 1: Rename the Dell file name
- Follow the given path on your computer: C:\Program Files\Dell\SupportAssistAgent\bin\Resources.
- Here, you will locate the file with a name “New-Dell-Logo-White-Small”.
- Make a Right-click on this file and select Rename option.
- Now, remove Small from the end of the file name. It should be only New-Dell-Logo-White.
Now, start SupportAssit software and check if works. If not, then move to the another fix.
Fix 2: Update your Windows
Click on the search box of Windows Screen located on the bottom-left corner. Type Windows Update in the windows search box and click on Check for updates. Doing this will update Windows 10 on your system if any updates are present. Once this is completed, restart your computer and then launch SupportAssist. If the issue is still the same, then follow the next method.
Fix 3: Uninstall and then reinstall SupportAssist from Apps and Features
You can try resolving this issue by uninstalling SupportAssist and then reinstall it for a fresh start. To do this, type Apps and Feature in the Windows search box and hit on Apps and Feature to open it. Now, remove all the files related to SupportAssist. Once the uninstall is completed, restart the system and then reinstall the latest version of the software from the internet.
Make sure that there is no other file present on your system for SupportAssist. You can uninstall the leftover registry files using Revo Uninstaller. Once the files are deleted, restart the system and redownload SupportAssist.
One or other technique will definitely resolve your problem of non-responding Dell SupportAssist.